Anonymised Client Profile

Industry Policy & Research
Years in Business 20+ Years
Client Location Washington D.C., USA
Organisation Size 200–500 Staff
Background

About the Organisation

The client – a reputed event management company organizes transaction-oriented events that connect groups seeking to develop commercial relationships while expanding their business. As a leading player in the Exhibitions industry, the client is listed among the top event organizers across the globe. The client partnered with Girikon – a reputed certified Salesforce Consulting Company, to create universal knitting of all their business units spread across the globe under one Salesforce-driven platform and one sales process.

The Challenge

Fragmented Systems, Missed Opportunities

The following challenges were identified:

  • A global scalable CRM solution was needed for future acquisitions to manage their pre-and post-sales processes of booths, sponsorships, Delegate & Vendor management across different locations
  • Understanding the existing systems (Source Data), deciphering data from the source & data mapping with the Target Salesforce org was a major challenge.
  • Ensuring the products are configured in the Target org so that it can cater to the variations across different events & regional preferences
  • Create a central Billing Platform, which can interact with SAP as the A/R system
Technology Stack

Products Used

Sales Cloud Community Cloud (Customer and Partner Community) Salesforce CPQ & Billing Salesforce Einstein Analytics Salesforce Billing Implementation  Conga  Expo Floor Plan Tool  Mulesoft  DocuSign
Our Approach

What Girikon Implemented

Girikon conducted an Initial Discovery phase to analyze the custom features in the different orgs and create a Functional Map for the Target Source. One of the existing Org was used as the Target source

Detailed Data Analysis and Data Mapping exercise was done. Data migration strategy included Talend as the ETL tool and MS SQL as staging databases

Upon pilot source org migration, learnings were incorporated and subsequently all the source orgs were migrated in batches

Enables the end users to place reservation requests for booths needed for any selected event.

It gives sales person an advantage to get orders from customers directly

Each event has a different community URL and floor plan enabling Branding of each event portal.

Vendor management also managed 

Integration with Salesforce CPQ to get the different Booth products available for sale along with pricing

Online payment management through Cybersource integration

Integrated CPQ with DocuSign & Conga composer to add e-signatures functionality.

Measurable Impact

The Results

Within six months of going live on Salesforce, the organisation reported measurable gains across every key marketing KPI.

Global sales process consolidation resulting in a single global CRM instance.

Data Migration from Multiple Instances including Data Cleansing, Transformation & De-Duplication

Efficient Pipeline Reporting, Better Forecasting

Unified Instance for Sales reps to cross sale the Opportunities across Globe

Faster and error-free turnaround on real-time quotes that resulted in increased ROI

Client Feedback

Girikon’s team understood the complexity of our stakeholder landscape from day one. They didn’t just migrate our data — they redesigned how we think about lead management and audience engagement. The HubSpot implementation they delivered has fundamentally changed what our marketing team is capable of.

Director of Marketing & Communications Global Policy Research Organisation — Washington D.C., USA

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