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Exceeding customer expectations through superior customer experiences.
- ISO 27001 & SOC 2 Type 2 certified
- HIPAA-compliant delivery
- Teams in the US, India and Australia
Five-star client reviews
HubSpot Partner portal rating
HubSpot certifications
HubSpot accreditations
Oracle
SAP
Epicor
Salesforce
IFS
Talk to a HubSpot Service Hub Expert
Tell us how your support team works today. We’ll map your help desk, ticket routing and SLAs, and talk through HubSpot Service Hub pricing so you only pay for the edition you need.
- Free, no-obligation consultation
- Service Hub pricing and edition guidance
- Response within 1 business day
Rated 5.0/5 on HubSpot Partner portal
Every review on our HubSpot partner profile is five stars – read them all on HubSpot.
Sales Hub Enterprise Onboarding, Service Hub Enterprise Onboarding, CRM Implementation, CRM Migration, Custom API Integrations, and Knowledge Base Development
Helping IST Turn the Page After 29 Years on a Legacy CRM
Moving to HubSpot was a scary proposition for IST Management. We had been using GoldMine, our legacy CRM, for 29 years. Twenty-nine years of data. Some good. Some bad. Some very, very bad. We had hundreds of custom reports, countless customizations, our own processes, our own vocabulary, and a lot of long-time users who were understandably nervous about making a major change. On top of that, we had to retrain nearly 120 users across two very different business lines, two very different sales processes, multiple pipelines, multiple operations teams, marketing, vendors, and more weirdness than I think anyone at Girikon had ever seen before. So yes, my team and I were nervous. Fast forward to three months after go-live, following a process that lasted more than a year from sales conversations to implementation, and we could not be more thrilled with our decision to move to HubSpot. And that is almost entirely because of our partnership with Girikon. A huge thank you to Niwedita Jaysawal, Dheeraj Gupta, Reshma Virani, Rohit Karhadkar, Jitendra Gautam, and the entire Girikon team. From day one, they listened. They understood the complexity. They guided us, challenged us, built with us, advised us, migrated our data, helped train our teams, and somehow remained calm through all of it. And most importantly, they were patient. I cannot emphasize that enough. They were incredibly patient. We met weekly, and they were always prepared. Every meeting was organized and run with care. Every task they said they would complete was completed, even when we were the ones falling behind. We asked them to pivot countless times. They never blinked. We pushed go-live back more than once. They never blinked. We ran what felt like 1,000 delta data migrations. They jumped in every time. CRM transitions are hard. Data migrations are hard. Change management is really hard. But having the right partner makes all the difference. I can say with 100% certainty that IST’s successful transition to HubSpot happened because of the amazing people at Girikon. We are grateful for their partnership, their patience, their expertise, and their ability to help us turn a very intimidating project into a successful launch.
Girikon Review from Atlantic Council
Girikon were great to work with. Would highly recommend as a HubSpot Implementation partner. The team is so knowledgeable and experts in the field. Great response time, flexible, and always ready to help.
CRM Implementation, CRM Migration, Customer Success Training, HubSpot Onboarding, and Email Marketing
SAP ERP/CRM Migration and Integrations
Girikon has helped us integrate with our ERP and migrate from our old CRM. We had a lot of custom work that needed to be done to accomplish this, as well as integrate with various other software and platforms. The team is very knowledgeable and efficient. Excellent choice for implementation and continued support of our HubSpot needs going forward. Highly recommend this company! Josh H.
Sales and Marketing Alignment, CRM Implementation, CRM Migration, Custom API Integrations, HubSpot Onboarding, and Customer Support Training
Complex HubSpot CRM Implementation with multiple API Integrations
Girikon was a perfect choice for our project. Excellent project management combined with technical expertise in CRM and API integration. Girikon has provided excellent support after Go-Live and immediately solved any technical issues that developed.
CRM Implementation, Custom API Integrations, and HubSpot Onboarding
Transform Customer Support to Elevate Customer Experience
To minimize churn and attract new customers, it’s essential to have efficient service processes in place. At Girikon, we specialize in seamlessly implementing your service workflows within HubSpot’s Service Hub, with these goals as our focus. HubSpot’s omnichannel Service Hub tools are designed to keep your customers satisfied at every interaction with your team. Additionally, you’ll be able to track and report on each process to ensure it meets efficiency standards and aligns with key service KPIs.
- Oversee customer interactions across multiple communication channels.
- Organize and track customer issues using an efficient ticketing system.
- Design and send tailored feedback surveys to assess customer satisfaction and effort.
- Automate the creation, assignment, and escalation of tickets based on predefined rules.
- Streamline service processes by automating customer follow-ups, internal handoffs, and task assignments.
- Monitor key performance indicators, including time of response, resolution rates, and customer satisfaction.
- Produce custom reports on service KPIs, ticket trends, and customer feedback to support data-driven decision-making.
What Your Team Gets with HubSpot Service Hub
Part of our end-to-end HubSpot services, set up around the way your support team already works.
Help Desk & Ticketing
One help desk workspace for email, chat, calls and forms, with tickets routed by skill and tracked against SLAs.
Knowledge Base
Self-service articles that cut repeat tickets and keep support open around the clock.
Customer Portal
A secure place where customers log in to raise, view and follow their own tickets.
Customer Agent
Breeze AI answers common questions on chat and email, and hands the rest to your team.
Feedback Surveys
NPS, CSAT and CES surveys that show how customers feel after each ticket.
Customer Success Workspace
Health scores and a book-of-business view that help CSMs spot churn risk early.
Our HubSpot Service Hub Implementation Process
- 01
Solution Design
We begin with conducting a thorough discovery and design phase followed by interviewing key stakeholders in your organization to gain a deep understanding of your business and your specific needs and goals for your HubSpot instance.
- 02
Account Set-up
After the Solutions Design phase, you’ll get a dedicated team of experts with extensive experience in a wide range of migrations and implementations.
- 03
Data Migration
HubSpot’s default data structure for contacts, companies, and tickets isn’t a one-size-fits-all solution. Fortunately, HubSpot offers much more flexibility. We’ll make sure that any data you need to migrate finds a proper place within HubSpot.
- 04
Integration
When managing a large tech stack, it’s essential that your data flows smoothly between platforms. We’ll make sure all your systems are connected, allowing you to reference and automate customer data directly within HubSpot.
- 05
Support
Our team will transfer your current knowledge base and support documentation into HubSpot’s solutions, enabling you to manage everything from a single location and ensuring a seamless customer experience.
- 06
Reporting
We’ll create custom reports and dashboards that will ensure your team remains SLA compliant and provide insights for ongoing improvement.
- 07
Training
Our team will always guide you through what we’ve implemented, outline what you can expect, and demonstrate precisely how everything is designed to work.
Which Service Hub Edition Do You Need?
| HubSpot Service Hub feature | Free | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Live chat and conversational bots | ||||
| Ticketing | – | |||
| Knowledge base | – | |||
| Feedback surveys (NPS, CSAT, CES) | – | |||
| Calling minutes and phone numbers | – | |||
| Help desk workspace and omni-channel inbox | – | – | ||
| Skills-based routing and SLAs | – | – | ||
| Customer success workspace and playbooks | – | – | ||
| Customer Agent (Breeze AI) | – | – | ||
| Multiple knowledge bases | – | – | – | |
| Customer journey analytics | – | – | – | |
| HubSpot credits included | – |
Based on HubSpot’s published Service Hub packaging, September 2026. Limits and add-ons vary by edition, and HubSpot changes packaging often, so we confirm what your portal includes before you buy.
Why Choose Girikon for HubSpot Service Hub Implementation?
Experience
Our team of accredited HubSpot experts have extensive experience in implementing and utilizing HubSpot’s tools.
Proper Implementation
Our team efficiently sets up the platform according to your requirements, saving you time and ensuring a seamless transition.
Customized Solution
We can tailor HubSpot’s tools to align with your brand and business processes, creating a personalized experience for customers, as well as team members.
Ongoing Support
Our experts offer continuous support, including training your team, troubleshooting issues, and optimizing your use of HubSpot over time.
Focus on Core Business
With our certified experts managing your HubSpot implementation and strategies, it’s possible to concentrate more on your core business activities and growth initiatives.
Enterprise-Grade Security
ISO 9001, ISO 27001 and SOC 2 Type 2 certified, and HIPAA-compliant, so regulated teams can move to HubSpot with confidence.
Industries We Serve with HubSpot
ManufacturingHubSpot connected to ERP, quoting and service systems. 
EducationEnrollment, alumni and donor engagement in one CRM. 
Media & PublishingSubscriber, advertiser and content workflows. 
Nonprofit & PolicyDonor, member and event management. 
Pharma & Life SciencesTerritory management and legacy CRM integration. 
Travel & HospitalityGuest journeys and booking-driven automation. HubSpot Service Hub Success Stories
Recent Service Hub and service-data projects delivered by Girikon – see all on our HubSpot case studies page.
Service Hub Runs Service Operations for a Marine Equipment Maker
Service Hub set up to run all service work, with customer and product data cleaned, de-duplicated and moved from IFS – then kept current by a custom Node.js sync that updates HubSpot every 24 hours.
Read case study- 1
- Central service system
- 24h
- IFS to HubSpot sync cycle
- 4
- Delivery phases
Service Hub in a Full HubSpot Ecosystem for a Growth Agency
Onboarding and client service moved off GoHighLevel, Notion, ClickUp and Twilio into Service Hub Professional, alongside Marketing, Sales and Content Hub.
Read case study Process Control ManufacturingHubSpot with Prophet21 and ServicePRO for an Industrial Distributor
Customer data unified across Prophet21 ERP, ServicePRO and Salesforce, closing the lead handoff gap between marketing and sales.
Read case study Jewelry ManufacturingFour HubSpot Portals Unified for a Wholesale Jewelry Supplier
Four independent HubSpot portals consolidated into one, integrated with SAP, 8×8 and Smartsheet for a single view of every customer.
Read case studyHubSpot Service Hub: FAQs
What is HubSpot Service Hub?
Service Hub is HubSpot’s customer service software. It gives your support team a help desk, a ticketing system, a knowledge base, a customer portal, feedback surveys and AI support tools, all on the same CRM your sales and marketing teams use. So when a customer writes in, the agent sees their deals, past tickets and emails in one place. In 2026 it also includes the Breeze Customer Agent and a customer success workspace for account managers.
What does HubSpot Service Hub implementation include?
We start with how your team supports customers today: channels, ticket types, teams, SLAs and the reports leaders need. Then we build ticket pipelines and statuses, routing and escalation rules, the help desk workspace, the knowledge base and the customer portal. We move your data and articles across, connect the systems your agents rely on, and set up surveys and dashboards. Training and a post-launch review close it out. If your data needs syncing with other tools, we pair it with HubSpot Data Hub.
How much does HubSpot Service Hub cost in 2026?
HubSpot Service Hub pricing depends on your edition, the number of service seats, and extras such as HubSpot credits for AI features. Professional and Enterprise also carry a required one-time onboarding fee when you buy from HubSpot directly. Because list prices change often, we don’t quote them here. Instead, we map your ticket volume, channels and roadmap to the lowest edition and seat count that fits.
Which Service Hub edition do we need?
Starter covers the basics: ticketing, a knowledge base, feedback surveys and calling. Professional is where most growing support teams land, because it adds the help desk workspace, skills-based routing, SLAs, the customer success workspace, playbooks and the Customer Agent. Enterprise suits larger operations that need several knowledge bases, advanced routing, customer journey analytics and more calling capacity. We’ll recommend the lowest edition that fits how you work.
Can you migrate us from Zendesk, Freshdesk or another help desk?
Yes. We move contacts, companies, open and closed tickets, conversation history and knowledge base articles, and map your old ticket fields and statuses to HubSpot pipelines. Macros become snippets and templates, and triggers become workflows. We redirect your old help center URLs so customers and search engines still find each article. Most teams run both systems for a short overlap, then switch once agents are trained. It’s part of our wider HubSpot migration services.
How does the HubSpot ticketing system work?
Every email, chat, call or form can become a ticket. Tickets move through pipelines with stages you define, such as new, waiting on customer and closed. Rules assign each one to the right team or agent by skill, language or customer tier, and SLAs track first response and time to close. Workflows handle follow-ups, escalations and internal handoffs. Because tickets sit on the CRM record, sales and success teams can see open issues before they call a customer.
Can you set up a HubSpot knowledge base and customer portal?
Yes. We plan the article structure, migrate your existing content, and set up search, categories and branding so the knowledge base reads like part of your site. The customer portal gives each customer a secure login to raise tickets and follow their status, and can show relevant help articles alongside. Together they take pressure off your agents, because common questions get answered before a ticket is ever created.
How does the Breeze Customer Agent fit into Service Hub?
The Customer Agent answers questions on chat and email using your knowledge base and CRM data, and hands the conversation to a person when it should. HubSpot reports it resolves about 65% of conversations across more than 8,000 customers. It’s charged by outcome, at 50 HubSpot credits per resolved conversation, on Professional and Enterprise. The results depend on your content, so we tidy the knowledge base first. See our HubSpot AI implementation services for the full setup.
HubSpot Service Hub vs Zendesk: which should we choose?
Zendesk is a strong stand-alone help desk with deep ticketing options. Service Hub’s edge is that support lives on the same CRM as sales and marketing, so agents see the whole customer, and renewals, upsells and churn signals are visible to everyone. If your company already runs HubSpot, Service Hub usually means fewer tools and cleaner reporting. If support is your only use case and you need very complex ticket logic, Zendesk can still make sense.