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Sales Hub Enterprise Onboarding, Service Hub Enterprise Onboarding, CRM Implementation, CRM Migration, Custom API Integrations, and Knowledge Base Development
Helping IST Turn the Page After 29 Years on a Legacy CRM
Moving to HubSpot was a scary proposition for IST Management. We had been using GoldMine, our legacy CRM, for 29 years. Twenty-nine years of data. Some good. Some bad. Some very, very bad. We had hundreds of custom reports, countless customizations, our own processes, our own vocabulary, and a lot of long-time users who were understandably nervous about making a major change. On top of that, we had to retrain nearly 120 users across two very different business lines, two very different sales processes, multiple pipelines, multiple operations teams, marketing, vendors, and more weirdness than I think anyone at Girikon had ever seen before. So yes, my team and I were nervous. Fast forward to three months after go-live, following a process that lasted more than a year from sales conversations to implementation, and we could not be more thrilled with our decision to move to HubSpot. And that is almost entirely because of our partnership with Girikon. A huge thank you to Niwedita Jaysawal, Dheeraj Gupta, Reshma Virani, Rohit Karhadkar, Jitendra Gautam, and the entire Girikon team. From day one, they listened. They understood the complexity. They guided us, challenged us, built with us, advised us, migrated our data, helped train our teams, and somehow remained calm through all of it. And most importantly, they were patient. I cannot emphasize that enough. They were incredibly patient. We met weekly, and they were always prepared. Every meeting was organized and run with care. Every task they said they would complete was completed, even when we were the ones falling behind. We asked them to pivot countless times. They never blinked. We pushed go-live back more than once. They never blinked. We ran what felt like 1,000 delta data migrations. They jumped in every time. CRM transitions are hard. Data migrations are hard. Change management is really hard. But having the right partner makes all the difference. I can say with 100% certainty that IST’s successful transition to HubSpot happened because of the amazing people at Girikon. We are grateful for their partnership, their patience, their expertise, and their ability to help us turn a very intimidating project into a successful launch.
