As organizations look ahead to scale their operations, they are forced to deal with multiple challenges such as siloed data, disparate systems, and more. This happens because every team builds its own processes, every employee buys their own SaaS application and every manager has a spreadsheet. Consequently, miscommunication, interruption, etc. begins to manifest, which creates a snowball effect. While the operation team is expected to counter these challenges, they often fail to deal with untangling messy systems and complex processes created as a result of data silos.
To set the operation team up for success, operation teams should be provided with the tools they require to support a combined effort throughout an organization by breaking down silos, automating manual processes, drawing insights, and connecting every department for effective communications. HubSpot’s operations Hub is the latest addition to the CRM platform and is expected to revolutionize the way businesses approach their internal operations.
This automation software is intended to be the tool to help the operations team take control of this challenge by helping organizations connect their Apps, clean their customer data and unify their business processes by centering operations around a single source of truth. Operations Hub comprises of three core features: data sync, data quality automation, and programmable automation.
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