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Salesforce Service Cloud Quick Start

Girikon’s quick start up packages starting for only $2,100US including all you need to get up and going on the various Salesforce packages. Our certified Salesforce Consultants are ready to conduct a specialised discovery session just for your needs and product you have just purchased or an existing setup which was not completed in the ideal way by a previous implementation organisation.
Girikon, a Silver Salesforce Consulting partner deploys only experienced and certified Salesforce Consultants and will provide you with the services and tools to Implement Salesforce by leveraging the packages on offer. We are experienced at tailor fitting and focussing on meeting your needs at lightning speed.
1-3 Weeks
Fixed Cost
$2100
01
Discovery Session
  • Structured agenda-based requirements gathering
  • Overview of Service Cloud, Service Cloud Console, and Case Management Discovery
  • Overview of Service Cloud, Service Cloud Console, and Case Management Discovery
  • Review and agree upon use cases
02
Out-of-the-box Configuration
  • Setup company profile
  • Create up to 10 system users and 2 custom profiles as needed
  • Home Tab, Accounts &Contacts, Cases
  • Communications (1 branded Letterhead & up to 2 Email Templates)
  • New Case Queue and a Case Assignment Rule with up to five routings
  • Case Assignment Rules
  • Activities (Tasks, Events and Email)
  • Analytics (12 custom reports and 2 dashboards)
  • List views, Queues and up to 2 layouts for cases
03
Configuration Review & Updates
  • Presentation of the configuration for your review and feedback
  • Final changes can be incorporated
04
Reports and Dashboards
  • Configuration of up to 10 Reports
05
Training Material
  • A MS PowerPoint training presentation, ~ 10 slides in length will be created using screenshots from your configured Salesforce.com instance and archived inside your Salesforce org for reference and training
06
End User Training Session
  • Training session will be conducted to get your team into a whole new world of Salesforce! The session will:
  • Provide the know how & expertise to guide your team to success
  • Cover key concepts, how Salesforce manages data, and best practices on quickly finding, creating and updating records
  • Show your end users how Salesforce can make them more productive and successful – get their buy-in by sharing “WIFM” (what’s in it for me)
  • Provide hands-on exercises to reinforce business processes and drive adoption
07
Complimentary Inclusions
  • Q & A session
  • Future Value Add – A document listing additional Salesforce features that can add value to your business

What’s not included

Can be taken up separately at an additional cost

Owing to the need to get started quickly in a short timeframe, some consulting / development activities must be excluded and can be taken up separately. Those services include, but are not limited to, the following:

  • Data export/extraction
  • Data cleansing
  • Data import beyond complimentary 2000 records
  • Apex Code/Visualforce pages
  • Integrations with third parties
  • Installation of AppExchange packages
  • Custom features / modules
  • Additional Virtual Training sessions OR Onsite Training sessions

Girikon Salesforce Quick Start Implementation Packages Key Benefits

  • Fast track on boarding of your business to the Salesforce Platform – Gets your business teams up and running in a few short weeks
  • Expert guidance and best practises sharing around how to best leverage the Salesforce platform to support your business processes
  • User centric training sessions with hands-on examples – allowing smooth transition of your teams to the CRM and high adoption rates
  • Implementation of best practices around usability and data quality
  • Reporting and analytics set up to provide instant visibility into key business metrics
  • Complete avoidance of costly implementation errors with the right advisors around
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