Transform Customer Support to Elevate Customer Experience

To minimize churn and attract new customers, it’s essential to have efficient service processes in place. At Girikon, we specialize in seamlessly implementing your service workflows within HubSpot’s Service Hub, with these goals as our focus. HubSpot’s omnichannel Service Hub tools are designed to keep your customers satisfied at every interaction with your team. Additionally, you’ll be able to track and report on each process to ensure it meets efficiency standards and aligns with key service KPIs.

Oversee customer interactions across multiple communication channels.
Organize and track customer issues using an efficient ticketing system.
Design and send tailored feedback surveys to assess customer satisfaction and effort.
Automate the creation, assignment, and escalation of tickets based on predefined rules.
Streamline service processes by automating customer follow-ups, internal handoffs, and task assignments.
Monitor key performance indicators, including time of response, resolution rates, and customer satisfaction.
Produce custom reports on service KPIs, ticket trends, and customer feedback to support data-driven decision-making.

Our Service Hub Implementation Process

Solution Design

We begin with conducting a thorough discovery and design phase followed by interviewing key stakeholders in your organization to gain a deep understanding of your business and your specific needs and goals for your HubSpot instance.

Account Set-up

After the Solutions Design phase, you’ll get a dedicated team of experts with extensive experience in a wide range of migrations and implementations.

Data Migration

HubSpot’s default data structure for contacts, companies, and tickets isn’t a one-size-fits-all solution. Fortunately, HubSpot offers much more flexibility. We’ll make sure that any data you need to migrate finds a proper place within HubSpot.

Integration

When managing a large tech stack, it’s essential that your data flows smoothly between platforms. We’ll make sure all your systems are connected, allowing you to reference and automate customer data directly within HubSpot.

Support

Our team will transfer your current knowledge base and support documentation into HubSpot’s solutions, enabling you to manage everything from a single location and ensuring a seamless customer experience.

Reporting

We’ll create custom reports and dashboards that will ensure your team remains SLA compliant and provide insights for ongoing improvement.

Training

Our team will always guide you through what we’ve implemented, outline what you can expect, and demonstrate precisely how everything is designed to work.

What do clients say about our HubSpot Service Hub Implementation Services?

Experience

Our team of accredited HubSpot experts have extensive experience in implementing and utilizing HubSpot’s tools.

Proper Implementation

Our team efficiently sets up the platform according to your requirements, saving you time and ensuring a seamless transition.

Customized Solution

We can tailor HubSpot’s tools to align with your brand and business processes, creating a personalized experience for customers, as well as team members.

Ongoing Support

Our experts offer continuous support, including training your team, troubleshooting issues, and optimizing your use of HubSpot over time.

Focus on Core Business

With our certified experts managing your HubSpot implementation and strategies, it’s possible to concentrate more on your core business activities and growth initiatives.

Client Testimonials

Girikon is your team for Integrating HubSpot

What an excellent and seamless execution! The Girikon team has done a fantastic job implementing the HubSpot Service Hub for us. They were able to tailor the integration to our requirements, pulling in the specific data we needed from our ERP system (IFS). The entire team is highly responsive and always ready to assist whenever needed. They also helped us with a significant amount of ticket automation, responses, and the creation of numerous forms to streamline our ticketing system. I wholeheartedly endorse the Girikon team for any HubSpot integration with an ERP system. This experience has been exceptional, and we're likely to engage their services again in the coming year.

Services providedCRM Implementation, Customer Support Training, Help Desk Implementation, and HubSpot Onboarding

Douglas Platt, Electrical Electronic Manufacturing

Girikon Made It Easy For Us...Transformed Our Business

The team at Girikon transformed our business (specifically the Revenue group - Sales, Marketing, Success) by migrating us out of our old CRM and into HubSpot. We had 10+ years of data, contacts, financials, etc. to move from Infor to HubSpot. Projects like this are difficult and can be overwhelming. Girikon made it easy for us. They listened, collaborated, and took action. Thanks! -Nate Cox, SVP of Revenue

Nate Cox, E Learning

Select Girikon tas primary consultant for your HubSpot implementation

I have worked with Girikon for a year, selected as part of a complex RFP process. Everyone I work with on the team helps me to be successful. Don't worry about time zone differences - team members are available for your work time. Technical knowledge is outstanding and so is the attitude toward customer support. Add the cost effectiveness of hybrid on/off shore, and it is the perfect combination for us. We have more to implement, so I expect the "Services provided" selection will increase over time.

Anne Lapinski, Industrial Automation

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