Salesforce for Modern Retail and Unified Commerce Enterprises

Retail organizations today operate across complex commerce ecosystems that span eCommerce, marketplaces, physical stores, mobile channels, and partner networks. Customers expect real-time inventory availability, seamless fulfillment, personalized engagement, and consistent service across every interaction. Salesforce enables retailers to unify commerce, customer engagement, service, and operational workflows within a connected digital platform.

We help retailer business owners, consumer brands, and omnichannel enterprises implement Salesforce Retail, Commerce Cloud, Service Cloud, and Data Cloud solutions that improve customer engagement, enable unified commerce execution, strengthen operational visibility, and support scalable digital growth.

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Enterprise Salesforce Architecture for Unified Retail Operations

Salesforce enables retailers to manage customer engagement, commerce operations, order lifecycle, service workflows, and partner collaboration within a single platform. By connecting customer, order, inventory, and service data, retailers gain real-time operational visibility across all channels.

For retail CIOs and digital leaders, Salesforce serves as a strategic platform that integrates with POS systems, ERP platforms, order management systems, inventory platforms, and eCommerce environments — enabling scalable infrastructure that supports unified commerce and operational efficiency.

Retail and eCommerce Transformation Challenges

Fragmented Commerce Management Systems

Retailers operate across multiple commerce platforms, marketplaces, POS systems, and fulfillment providers, making it difficult to maintain accurate order visibility and coordinated execution.

Inventory Visibility Across Fulfillment Networks

Modern fulfillment models such as ship-from-store, curbside pickup, and distributed inventory require accurate, real-time inventory visibility across locations.

Customer Experience Consistency

Customers expect seamless experiences across eCommerce, mobile apps, stores, and service channels, requiring unified customer data and engagement workflows.

Store Associate Enablement and Productivity

Store associates require real-time access to customer, inventory, and order information to deliver effective in-store experiences.

Retail Media and Customer Data Activation

Retailers must leverage first-party customer data to enable targeted engagement and marketing effectiveness in a privacy-first environment.

Post-Purchase Experience and Returns

Managing returns, exchanges, service requests, and customer support efficiently has become critical to customer retention and operational efficiency.

Our Salesforce Services for Retail and eCommerce Organizations

Unified Customer and Commerce Platform Implementation

Implement Salesforce Retail Cloud, Service Cloud, and Data Cloud to unify customer engagement, order visibility, and operational workflows.

Commerce Cloud and Order Management Integration

Integrate Salesforce with Commerce Cloud, POS systems, and order management systems to enable unified commerce execution.

Customer Data Platform and Personalization Enablement

Implement Salesforce Data Cloud to unify customer data and enable real-time personalization and engagement workflows.

Retail Service and Customer Support Transformation

Deploy Service Cloud to streamline customer service, returns, case management, and customer support operations.

Retail Partner, Vendor, and Marketplace Integration

Implement Experience Cloud portals to improve collaboration with vendors, distributors, and retail partners.

Enterprise Retail System Integration and Architecture

Integrate Salesforce with ERP systems such as SAP and Oracle, inventory platforms, and enterprise operational systems.

Business Outcomes Retail Leaders Prioritize

Unified Customer and Order Visibility

Provide teams with a centralized, real-time view of customer interactions, order status, and engagement history.

Improved Operational Efficiency Across Channels

Streamline workflows and improve coordination across digital commerce, stores, and fulfillment operations.

Enhanced Customer Engagement and Retention

Enable personalized engagement and responsive customer support across retail channels.

Enabling Unified Commerce and Connected Retail Operations

Talk to a Salesforce Retail Architect

Why Retail Organizations Partner With Us

Certified Salesforce Retail and Commerce Experts

Our consultants have experience implementing Salesforce Retail Cloud, Service Cloud, and Commerce solutions across retail environments.

Enterprise Integration Capability

Proven expertise integrating Salesforce with POS systems, ERP platforms, order management, and commerce systems.

Scalable Retail Architecture Approach

We design Salesforce solutions aligned with enterprise retail operational and scalability requirements.

Strategic Retail Transformation Support

We support retail CIOs and digital leaders with Salesforce implementations aligned with unified commerce and digital transformation initiatives.

300+

Certified Salesforce Experts

400+

Enterprise Projects Delivered

70+

Salesforce Certifications

Ready to Modernize Your Retail Salesforce Ecosystem?

Whether you are implementing Salesforce Retail Cloud, modernizing commerce infrastructure, or improving customer engagement workflows, we deliver scalable Salesforce architectures aligned with modern retail operational requirements.

Connect with our Salesforce retail architects to define a roadmap that improves operational visibility, customer engagement, and unified commerce execution.

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FAQs

How does Salesforce support unified retail commerce operations?

Salesforce enables retailers to manage customer engagement, orders, service workflows, and partner collaboration within a unified platform.

Can Salesforce integrate with POS and inventory systems?

Yes, Salesforce integrates with POS systems, ERP platforms, inventory systems, and order management systems to enable connected retail operations.

How does Salesforce improve customer engagement?

Salesforce enables retailers to manage customer interactions, service workflows, and engagement data across channels.

Is Salesforce suitable for enterprise retail environments?

Yes, Salesforce supports enterprise retail organizations and scales across global commerce and operational environments.

Client Testimonials

Best Salesforce Consulting Partner...PERIOD

For the past 14 years, I've worked with numerous Salesforce Consulting partners, from very small, boutique style to very big traditional partners (big 5). Girikon has been by far the best partner I've worked so far. They are very receptive, responsive, highly knowledgeable, technical and very quick to address issues to find agreeable solutions. Their cost and value has no comparison in the industry. I highly recommend them and give them a 5 star.

Director, Informa PLC, USA

Great Salesforce Consultancy

Girikon has been instrumental in the success of our Salesforce roll-out at Refuse Specialists. They are efficient and very accurate in their time estimates for both large and small custom dev projects. They are very good at translating my ideas into actionable work and consistently deliver quick fixes.

VP of IT at Refuse Specialists LLC, USA

Excellent Project / Product Customizations

Great company to work with. Girikon has been able to take the base Sales Force product and customize it to meet our needs. We have thrown them some significant change requests since the initial concept and they have been able to adapt while offering alternate ideas for ways to improve. I would recommend for future projects!

Plant Manager, ITW Deltar Fasteners, USA

Excellent Service and Support

Incredible company that has solved our previous problems to the best of their abilities. Always available and super quick with their responses. Highly recommended!

CEO and Co-Founder, GoGo World, Japan

We look forward to further strengthening our partnership with Girikon.

Our engagement with Girikon has been a great learning experience for me, as an individual; as well as added to our company’s growth and experience. I now, so confidently know that when I hand off a new project to the Girikon team, it is not just going to be done on time, but also done well!

CEO, GNGF, USA

Great company, great people, great results

Very nice people who do good work for a great price. Very responsive, would recommend!

Operations Manager, Pure Power Engineering, USA

Go! Go! World is absolutely looking forward to working with Girikon for future projects.

Girikon analysed, planned and executed our needs perfectly. They took the time to learn our business and our needs specifically. Girikon’s work ethic and understanding of our needs were top-notch.

COO, GoGo World, Japan

We wanted to partner with someone who could provide affordable solutions and talent pool of highly skilled resources. In our partnership with Girikon, we got both! Our association has been growing stronger over the years. No matter what technologies will be involved, our next project will certainly be assigned to the Girikon team.

CEO, Sierra Proto Express, USA

We have been extremely impressed with all of our projects with Girikon. Girikon has helped streamline our internal processes, and made our daily work environment a better place to be. Our work together has reduced the amount of tedious “plug-and-chug” work, helped us to innovate new processes, and allowed us to focus on helping our clients.

IDS, GNGF, USA

We evaluated more than five different companies and chose Girikon as our technology partner. What I appreciate most about their services is that they always deliver with quality. Girikon provided our company end-to-end solution for e-commerce.

Founder Director (Yebhi.com)

I wanted to express my appreciation for the outstanding service received from Girikon. We have had our software for about 7 years now. We still receive the same dedicated service as we did from day one. Very few companies today offer this ongoing commitment to customer satisfaction. I highly recommend Girikon as a development and IT partner!

Jt. Dy. Director General, FIEO